Our Lowest Rate Guarantee

1. You make a reservation through Hotel-Guides.us.

2. If within 24 hours, you find a lower, comparable nightly rate
   at another website – including the hotel's own website – we will pay you the difference plus $10 US.

   We must be able to verify the lower rate by visiting a competing website. We cannot verify verbal conversations.

3. Comparable rates are for
   • the same hotel

   • the same check-in and check-out dates

   • the same type room

   • the same number of guests

   • the same type rate – AAA, corporate, government, etc.

   • the same cancellation and refund policy

   • the same payment method – credit card billed immediately versus not actually charged until you check out

4. If the other website charges a booking fee, please add it to their rate. (We do not charge booking fees.)

5. If you find a comparable lower rate at another website, please send the following information to service@hotel-guides.us:
   • Name and web address of the other website

   • The other website's comparable nightly rate

   • Confirmation number for your Hotel-Guides.us reservation

6. When we receive your message, we will confirm the lower rate and quickly send you a check.

7. Walk-in Rates

   When you arrive at your hotel, you may find that its "walk-in" rate for that night is lower than both our web rate and the hotel's own web rate. This is because hotels don't want to be stuck with vacant rooms that earn no income.

   You can gamble on getting a low "walk-in" rate, but if the hotel where you want to stay is full, you may end up sleeping in your car.